Our customer service team is located in Auckland, New Zealand.
We ship from China or USA. (Depending on product purchased)
Sometimes you may receive your order in separate parcels as they may be coming from different places.
Tracking information is available within 2-10 days (it may take a few days for the tracking code to work).
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Processing time: 5-7 business days plus shipping times.
Shipping durations vary throughout the year but are typically....
- USA, AUS, UK, NZ: 15-28 business Days.
- Other countries: 15-42 business Days.
However, PLEASE make sure your shipping details are completely correct to ensure a faster and safer delivery! Typing in BLOCK CAPITALS helps your address label scan in easier while in transit.